productivity

The buzz of the customer experience is taking the auto industry by storm, but there should be even more buzz about the employee experience and engagement. Without question, employees are your most important dealership resource – investing in their experience will ultimately create greater engagement, productivity, and profit for your dealership.

Some great insights from Tom McQueen on how to improve your "customer experience" and to turn new customers into loyal customers. There's a lot to be said about improving your customer's experience in dealings with your dealership, and you have everything to gain by doing so.

Bob Kelleher, author of LOUDER THAN WORDS: 10 Practical Employee Engagement Steps That Drive Results, offers 10 steps to drive results within your roganization. We've shared the first 4 with you below.

At People Driven Performance, we especially take note number 4.

Just how important is employee engagement, Rebecca Hall addresses that very topic in her recent blog. Here's an excerpt:

"Employee engagement is an HR topic that has been doing the rounds for years.

Communication is paramount in shaping a healthy business. If your communication is lacking, your business profits, productivity, and employee engagment will all suffer. Here's an exerpt from an excellent Inc. Magazine article by Sujan Patel:

"For modern businesses, employee engagement is key.

We believe in the POWER of INTERNAL COMMUNICATIONS to change organizations.

The purpose of internal communication is to inform and engage employees; reinforce strategy and culture; build pride in the business and to deliver measurable value to the organization.

Having a high-performance company is the goal for most business leaders. Here are 10 qualities to cultivate in your company that will bring you a stronger company culture, and a higher performance company.

Tom McQueen's article, 5 Habits of Highly Successful Sales Professionals, has been published this month in F&I and Showroom.