engagement

When a sole individual in a dealership is the only one wishing to pursue an initiative of employee engagement, there are steps to take. The first order of business is survival, followed by a "recruitment" of potentially like-minded individuals onto a better path for all.

When considering staffing needs for any company, most executives have heard been urged at some point to make sure that they “get the right people on the bus.” Of course, that’s easier said than done, especially in today’s complex marketplace and challenging economic times.

I hear often from dealership sales and service managers that they "inherited" a weak team or, somehow, ended up with a workforce that they are struggling to get to a high level of engagement. I won't cover today how to deal with such a situation but, instead, talk about how to recruit your best chances for success into the future.

The leadership teams in most dealerships in North America pay little or no attention to the concept of employee engagement, and yet, low levels of it can destroy an entire organization. As workplace technical complexity increases with each passing year, the need for a more sophisticated connection between employees becomes critical for business success.

It is said that there are no secrets in a small dealership. There are few secrets that can remain locked up inside any dealership, particularly one relating to how engaged your employees are. When your organization is experiencing a high level of employee engagement, your customers will know all about it, perhaps even before you do.

Here's the link to a fun article by Tom McQueen about a very interesting guy in the automotive dealership world, Billy Fuccillo. We'll warn you now, it's HUGE!!!!

Click here to read Tom's article

Which t-shirt are your employees coosing to wear to the work place? Do they know they have a choice in choosing their t-shirt?

Are they engaged, or dis-engaged employees?

An interesting read as to how company leadership empowers their employees.  

A local Minnesota company implemented a few simple internal communication practices and saw a twenty percent jump in employee engagement.

A stand-up meeting has the benefits of keeping people more active, keeping the meeting shorter, and it improves the chances people will remember what they heard.

When it comes to communication practices, many Dealer Principals and GM’s don't understand the impact they are having on their own organizations.

Let me give you some statistics relating to -- and the costs associated with -- poor communication. Then I will offer some suggestions on how to make some subtle changes that may have a profound effect on your organization!

Tom McQueen shares insights on what award winning dealerships do differently from all other dealerships.

1. Leaders are Servants: Award winning dealers practice servant leadership.

2. Information is King: Communication is to an organization what blood is to the body.

3. Trust is Key: It's important to create and grow a trustworthy workplace.