The buzz of the customer experience is taking the auto industry by storm, but there should be even more buzz about the employee experience and engagement. Without question, employees are your most important dealership resource – investing in their experience will ultimately create greater engagement, productivity, and profit for your dealership.
Employee experience matters to the success of your business. Your employees are your organization's ambassadors. How are you engaging your most important ambassadors?
We’ve got some tips to share with you that will help you create better results for your bottom line. Enjoy the attached article excerpt to get started.
Below is an excerpt from Tom McQueen’s previously published article,
Disarming Silent Saboteurs
Unmotivated and aggrieved employees can undermine your leadership and kill your profits.
Operations expert offers a comprehensive plan for preventing the next act of dealership sabotage.
December 2016, F&I and Showroom – Feature
"A Widespread Problem - The Gallup organization tragically reported in 2015 that fewer than 35% of U.S. workers are engaged in their jobs, and that disengagement is costing our economy between $450 and $550 billion each year. Automobile dealerships are not immune from this cancerous corporate disease.
Here are a few ways sabotage can raise its ugly head at your dealership:
Click hear to read Tom’s entire article!